Overview
Assistant Store Manager Jobs in Copenhagen Metropolitan Area at ZARA
Title: Assistant Store Manager
Company: ZARA
Location: Copenhagen Metropolitan Area
KeyResponsibilities
To manage the store on a day to day basis whilst balancing strategic goals of the
company. To run all aspects of the store operating in line with company objectives
and the direction from the store manager.
To implement and follow up the strategies decided by the store manager and ensure
business is running with its same efficiency.
Support the store manager in all the decision taking involving every aspect of the
store and collaborate covering all business areas.
PRODUCT
• To drive marketing initiatives and store’s sales performance based on the
analysis and actions of the commercial reports and visual layout.
• To meet sales budget after the correct implementation of the store and
company strategy and the correct usage of resources and company tools.
• To be well informed about current industry trends analysing the competitors
market in order to maximise profitability for the store.
• Supports product manager in controlling and managing stock, ensuring
showcase of product follow company standards and follows the company and store
ranking , product rotation and needs, devolutions alongside the product managers in
Spain.
• Maintain and promote the highest standard of image in the store at all times,
ensure
• Performs commercial visits in all departments and support commercial teams.
• Manage and maintain good working relationships and communication with
product departments in the central office in Spain.
OPERATIONS
• Maximise store profits by the utilisation of the company’s internal tools and
platforms provided such as SINT and IPod sales
• Control all type of store cost such as uniforms, stationary, cleaning, telephone, all
in line with company budgets.
• Reporting of store maintenance issues to be communicated to general services
department following the company guidelines to maintain a strong brand image.
• To meet targets and ensure that procedures are in place, driving and correcting
when necessary for the following: security and shrinkage, cash desk
management, administration and stock management
• Supports the operations manager in solving problematic situations
• To ensure that order and replenishment of store is done timely and effectively
ensuring at the same time that back areas are organised effectively.
PEOPLE
• To ensure processes for reporting working hours are followed timely and
accurately with corrections being maintained in line with company expectation.
• To produce strategies to control overtime ratio based on analysis and
understanding of store activity and expectations designing an ideal coverage of the
store based on the real needs maximising the productivity of the store, adapting the
strategy when targets are not met.
• Forecasting recruitment needs for the store throughout the year ensuring the
authorisation procedures and fair selection process has been followed. .
• Hours: To overlook the budget of hours are managed in the store effectively
respecting the company shift pattern, work life balance and applicable labour law
regulations.
• To initiate ideas and contribute to all Brand projects to improve performance
• To overlook case management with the People Manager, identifying and
communicating high risk cases to the correspondent departments.
• Ensure the store is complaint with all company initiatives and lead by
example to perpetuate the Zara culture.
• To actively identify members of your team with development potential and
build a continuous internal succession plan.
• To develop the team through performance reviews and Personal
development plans utilizing the Leap application and monitor their progression
• To overlook that inductions and trainings are carried out for all new starters
and current employees inside the store following the company guidelines.
• To deliver constructive feedback in a positive and honest manner, using
specific examples in regards to the employee performance, setting achievable goals
to support the employees’ development
• To overlook that good housekeeping is maintained throughout all areas in
the store and procedures in reporting maintenance issues to general services are
being followed.
• Comply with the company health and safety policy
• Supports the manager people on the consecution of all store goals and
individual needs
EXPERIENCE
• To ensure the highest possible level of service in the store with the aim of having
the customer as the focus of our operations.
• To drive, monitor and implement CX plans in the store with the aim of a direct
impact on the experience KPI, customer satisfaction and employee sills
development
• To be an ambassador in the company’s sustainability project and ensure that the
company upholds and works towards finding new, innovative and economically
reductive ways to stay sustainable.
• Overlook the strategy from the experience manager ensuring a constant impact
on the daily store operations
Skills • Ability to motivate people, instil accountability and achieve results.
• Forward planning skills and strategic thinking
• Passionate about fashion, fabrics and company product.
• Strong leadership qualities with ability to set goals and establish performance
standards.
• Identifies problems, reacts accordingly with initiative and problem solving
• Strong interpersonal skills with ability to manage conflict and positively influence
others.
• Excellent communication skills
• High levels of Numeracy Skills
