Overview
CRM Assistant Jobs in London, England, United Kingdom at The Dune Group
Title: CRM Assistant
Company: The Dune Group
Location: London, England, United Kingdom
About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through additional stores, expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating its 30th anniversary the group has over the years built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
About the role
This CRM Assistant role will help to develop and deliver Dune’s CRM strategy across various customer touch points which include but are not limited to email, SMS, Direct Mail and in-store. As well as ensuring that all Dunes communications go out as planned, the CRM Assistant will also help to analyse results from campaigns and feedback the learnings into the CRM strategy.
Our future is bursting with opportunity as we look to grow in Europe and America whilst improving our efforts in retaining our existing customers and expanding our personalisation capabilities. The role will support the business strategy through development and optimisations across BAU, lifecycle campaigns and localisation of content.
RESPONSIBILITIES:
Support the CRM Manager with the day-to-day production of multi-channel communications ensuring they are delivered in a timely manner to the highest standard. This includes, supporting ideas for initial briefs and email requirements, working closely with the Content Team to source the right creative/copy, and assisting in the build process.
Supporting the CRM Manager with reporting, from daily campaign reports to analysing past campaigns and key trading moments to understand the CRM performance.
Assist with lifecycle and triggered campaigns to grow strategic categories and encourage repeat purchase and customer lifetime value.
Collaborate with the E-Commerce Team to keep up to date on stock levels and customer journeys on the website, to seek areas of opportunity.
Build solid relationships with cross functional teams in the Digital department.
EXPERIENCE / SKILLS REQUIRED:
An analytical, proactive and flexible approach
Excellent organisational and time management skills
Able to take direction and deliver tasks accordingly
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Ability to think creatively and commercially
Team player with a can do attitude
Retail/ecommerce experience is a bonus
About the perks
Blended working – spreading your time across our office and remote working
Brand new sustainable office in bustling West London (near Westfield)
Friendly and open culture with flat structures allowing plenty of opportunity for development.
Company growth and opportunity; Dune is opening new stores and channels and evolving all the time
Open-minded company, welcoming thoughts and ideas to be shared
Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
60% employee discount on Dune products – what’s not to love!
25 days holiday (plus the bank holidays)
Cycle2work and season ticket loans
Company pension scheme
Life assurance for all t…
