Overview
Customer Service – E-commerce Jobs in Surry Hills, New South Wales, Australia at Workforce Australia for Individuals
Title: Customer Service – E-commerce
Company: Workforce Australia for Individuals
Location: Surry Hills, New South Wales, Australia
Are you passionate about fashion and providing exceptional customer service? We’re looking for a Customer Service Representative to join our dynamic e-commerce team on a casual 2-3 month ongoing assignment with the potential for extension.
About The Role
In this role, you’ll be the first point of contact for our valued customers, assisting with order inquiries, shipping updates, and stock availability across multiple communication channels. If you thrive in a fast-paced environment and have experience with Shopify, Gorgias, or Zendesk, we’d love to hear from you!
Key Responsibilities
Respond to customer inquiries via email, website, and phone in a timely and professional manner.
Assist with order tracking, shipping updates, and stock and product inquiries.
Provide product information and resolve customer concerns with a solutions-focused approach.
Work closely with internal teams to ensure seamless customer experiences.
What We’re Looking For
Previous customer service experience in an e-commerce or retail setting.
Experience with Shopify and Gorgias software or Zendesk (preferred).
Strong communication skills
Ability to multitask and problem-solve in a fast-paced environment.
Work Pattern & Details
Location:
Surry Hills NSW
Hours:
Monday – Friday, 7:00 AM – 3:00 PM
Duration:
2-3 months (with potential for extension)
Employment Type:
Casual
Those on a Working Holiday Visa (WHV) with e-commerce experience are welcome to apply !
If you’re ready to bring your customer service expertise to a growing fashion brand, apply now!
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit hoban.com.au/adjustments for additional contact details.
Please click here to apply.
