Overview
Customer Service Executive Jobs in Mumbai, Maharashtra, India at Kumari Fine Jewellery
Title: Customer Service Executive
Company: Kumari Fine Jewellery
Location: Mumbai, Maharashtra, India
Customer Support Executive
Company: Kumari Fine Jewellery
Location: Mumbai (On-site)
Employment Type: Full-Time
Joining Requirement: Immediate
About Kumari
Kumari Fine Jewellery is a modern omnichannel jewellery brand catering to the evolving
aspirations of Gen Z and Millennial consumers. With a strong focus on design, craftsmanship,
and customer experience, we aim to create meaningful and memorable customer journeys
across both online and offline touchpoints.
Role Overview
We are looking for a Customer Support Executive who can deliver a seamless and premium
customer experience across calls, chats, emails, and other customer communication channels.
The role involves handling both pre-sales and post-sales customer interactions, assisting
customers with product queries, order-related support, and driving meaningful engagement
through professional and prompt communication.
Key Responsibilities
Customer Interaction & Support
• Handle inbound and outbound customer interactions over calls, chats, WhatsApp, and
emails.
• Assist customers with product discovery, purchase decisions, order tracking, returns,
exchanges, and general support queries.
• Provide prompt, accurate, and customer-friendly resolutions.
Pre-Sales & Post-Sales Assistance
• Support customers during their buying journey by answering product-related and styling
queries.
• Coordinate with internal teams for smooth order processing and issue resolution.
• Ensure timely follow-up on pending queries and unresolved concerns.
CRM & Customer Management
• Maintain accurate customer interaction records within CRM systems.• Track customer queries, leads, and follow-ups efficiently.
• Ensure proper documentation and communication history management.
Customer Experience Excellence
• Deliver a warm, professional, and premium customer experience aligned with the brand
tone.
• Identify customer pain points proactively and escalate concerns when required.
• Contribute towards improving customer satisfaction and retention.
Skills & Qualifications
• Minimum 2 years of experience in customer support, preferably in e-commerce, retail,
luxury, or omnichannel businesses.
• Excellent verbal and written communication skills in English and Hindi.
• Comfortable handling customer conversations across calls, chats, and emails.
• Familiarity with CRM tools such as Zoho CRM, Salesforce, or similar platforms.
• Strong interpersonal skills with a customer-first mindset.
• Ability to multitask and work in a fast-paced environment.
Preferred Skills
• Experience in jewellery, fashion, beauty, or luxury retail.
• Exposure to tele-sales or lead conversion processes will be an added advantage.
Shift Timings
• Rotational shifts between 8:00 AM and 9:00 PM, five days working
Why Join Us
• Opportunity to work with a growing fine jewellery brand.
• Collaborative and learning-driven work environment.
• Exposure to omnichannel customer experience operations.
- • Career growth opportunities within the brand.
