Overview
Customer Support Executive Jobs in Gurugram, Haryana, India at Aramya
Title: Customer Support Executive
Company: Aramya
Location: Gurugram, Haryana, India
About Aramya
Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.
We're well funded, with $20M raised from marquee investors like Accel, Z47 and industry veterans. Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing.
Today, we're operating at a 200 Cr ARR and scaling fast across D2C and retail stores.
Website: www.aramya.in
Our Team: https://shorturl.at/l6uYJ
About the role
We’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.
Key roles and Responsibilities
● Respond promptly and accurately to customer queries via chats and calls, and reach out to customers proactively wherever required.
● Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.
● Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
● Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
● Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.
● Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
● Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.
● Work with a 6-day working schedule, week-offs on a roster basis.
Key Qualification & skills
● 6 months to 3 years of experience in a Customer Service or Chat Support role.
● Excellent written communication skills in English (grammar, clarity, and tone are essential).
● Good typing speed with high accuracy (minimum 30–40 WPM preferred).
● Strong interpersonal skills with the ability to handle multiple chats simultaneously.
● Proficiency in chat support tools such as Freshchat / Freshdesk, Google Sheets, and internal CRM tools.
● Ability to understand customer concerns quickly and respond with clear, solution-oriented messages.
● Ability to turn customer dissatisfaction into a positive experience through effective written communication.
● Basic knowledge of suggestive selling and upselling through chat interactions.
Location: Gurugram (AIHP Palms, Plot number 242, 243, Phase IV, Udyog Vihar, Sector 18, Gurugram)
