Overview
International E-Commerce Operation Specialist Jobs in Istanbul, Turkey at LC Waikiki
Title: International E-Commerce Operation Specialist
Company: LC Waikiki
Location: Istanbul, Turkey
About Us
LC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 4,4 billion. LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş.
Today, LC Waikiki trades with more than 1300 stores in 63 countries, with the company’s philosophy that “Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices.
There are around 6,000 employees working at LC Waikiki’s corporate office, more than 60,000 people in Turkey and abroad.
LC Waikiki aims to be one of the 3 most successful ready-made clothing brands in Europe by 2026.
General Requirements
· Graduate of Engineering faculties (Preferably Industrial Engineering)
· Analytical thinking, creative, open to change and good communication skills, prone to teamwork
· Experienced with e-commerce operation and keeps up with industry trends
· Effective project management skills and the capacity to take the initiative and lead in projects that have a lasting impact on the customer experience
· Will be able to build strong relationships with Sales, Logistics, Local Country, Customer Experience, Digital Product Management and Legal departments
· Excellent organizational and planning skills, proactive attitude
· Solution-focused, successful in business follow-up
· Capable of using Microsoft Office applications well
· Advanced Level in English
Description of Duty
· Keeping track of end-to-end ecommerce operations
· Tracking of KPI’s defined for ecommerce operations (Warehouse, cargo, customer services)
· Fulfillment of the shipments within the planned framework
· Closely tracking capacity planning within agreed forecast
· Keeping track of operational costs (warehouse, cargo, call center, SMS & consumables)
· Working on alternative solution for cost optimization
· Keeping track of and enhancing customer experience in e-commerce
· Closely observing and reporting on changes in consumer behavior, e-commerce trends, and rivals in the customer experience industry.
· In order to enhance the customer experience, creating, thorough analysis and the viability of alternative solutions with Digital Product Management and other pertinent teams.
· Putting into practice process improvements by closely monitoring customer complaints and suggestions received via social media
· Keeping track of the customer effort score and running the cycle of continuous improvement with the appropriate teams
· Developing solution proposals, producing action, and monitoring the implementation of corrective/preventive actions by the relevant teams in order to reduce customer complaint rates, eliminate chronic problems, and improve customer experience.
· To improve the customer experience, regularly researching the cargo and call center companies in the country with the country teams, conducting swot analysis and coordinating the process with the relevant departments
· Keeping help page on web site up to date
· Monitoring of e-commerce operations, customer demand, and IT development trends
· In order to hit financial and customer objectives, e-commerce logistics operations need to be monitored and improved.
