Overview
Personal Shopping & Client Relations Manager Jobs in HONG KONG SAR, China at Mytheresa
Title: Personal Shopping & Client Relations Manager
Company: Mytheresa
Location: HONG KONG SAR, China
To support our Personal Shopping team we are searching for a Personal Shopping & Client Relations Manager (f/m/d) to be based in Hong Kong.
What You Will Do
- Act as the point of contact for Mytheresa’s top clients
- Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
- Service new and existing clients – Ideally providing a book with former clients
- Ensure that sales leads are identified and prioritized
- Create and implement new selling ideas to ensure sales targets are met
- Increase spend of individuals and develop customer loyalty through understanding customer's style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
- Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
- Responsible for the Pre-Reservation four times a year
- Responsible to update the preference sheet/ profile of the customers
- Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces
- Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers
Who You Are
- 3-5 years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
- Be passionate about your customer – have a true service and roll-up-the sleeves mentality
- Love for fashion and technology
- Enthusiastic, innovative and creative
- Sales-driven
- Tech savvy
- Great communicator
- Organized and detail oriented
- Fluent in written and spoken English and Cantonese
Who We are
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
