Overview
Personal Stylist Jobs in Mumbai Metropolitan Region at Broadway
Title: Personal Stylist
Company: Broadway
Location: Mumbai Metropolitan Region
About Broadway
Broadway is redefining modern retail by creating immersive shopping experiences that combine expert guidance with the world’s best brands. We believe every customer deserves to understand their unique style before making a purchase.
Our Personal Styling service is designed to help customers discover what truly suits them through professional consultations and personalised recommendations.
Position Summary
The Personal Stylist is responsible for delivering personalised style consultations that help customers understand themselves better—not just what to buy.
Through colour analysis, body shape assessment, skin tone analysis, lifestyle understanding, wardrobe evaluation, and personal style discovery, the stylist creates a comprehensive Style Profile that becomes the customer’s personalised shopping guide at Broadway.
This is a consultation-first role. Personal Stylists do not carry individual sales targets or directly sell products. Their focus is creating trust, enhancing customer confidence, and enabling an exceptional shopping journey.
Key Responsibilities
Personal Style Consultations
- Conduct one-on-one personalised styling sessions.
- Understand customer lifestyle, profession, preferences, and fashion goals.
- Perform colour analysis to identify the customer’s most suitable colour palette.
- Conduct body shape analysis and recommend flattering silhouettes and fits.
- Analyse skin tone and recommend suitable beauty and cosmetic shades where applicable.
- Assess wardrobe preferences and identify styling opportunities.
- Educate customers on fit, proportion, layering, fabrics, and styling principles.
- Help customers define their personal style identity.
Style Profile Creation
- Create a detailed Style Profile for every customer.
- Develop a personalised Style Scorecard covering:
- Colour Palette
- Body Shape
- Best Fits & Silhouettes
- Style Personality
- Fabric Preferences
- Wardrobe Essentials
- Beauty & Grooming Recommendations
- Category Preferences
- Occasion-Based Recommendations
- Ensure profiles are updated after future consultations.
Customer Experience
- Deliver a premium, consultation-led experience.
- Build trust and long-term relationships with customers.
- Ensure customers feel educated and confident rather than pressured to purchase.
- Maintain confidentiality and professionalism during consultations.
Collaboration
- Brief the Personal Shopper on the customer’s Style Profile before the shopping journey.
- Work closely with Category Experts to stay updated on trends, products, and collections.
- Participate in styling events, workshops, and customer engagement initiatives.
Continuous Learning
- Stay updated on global fashion trends, colour theory, image consulting, personal branding, beauty, and styling techniques.
- Continuously improve consultation quality through customer feedback.
Key Performance Indicators (KPIs)
- Customer Consultation Satisfaction (CSAT/NPS)
- Number of Style Consultations Completed
- Quality & Accuracy of Style Profiles
- Customer Engagement Scores
- Repeat Consultation Rate
- Appointment Utilisation
- Customer Referrals
- Internal Quality Audit Scores
Qualifications
- Bachelor’s degree preferred.
- Certification in Fashion Styling, Image Consulting, Colour Analysis, Personal Branding, or related disciplines preferred.
Experience
- 2–5 years in Personal Styling, Image Consulting, Fashion Consulting, Luxury Hospitality, Beauty Consulting, or a related field.
Skills
- Strong understanding of colour theory and body analysis
- Excellent interpersonal and communication skills
- High emotional intelligence
- Fashion and beauty expertise
- Customer-centric mindset
- Strong observation and listening skills
- Professional grooming and presentation
Success in this Role
A successful Personal Stylist enables customers to better understand themselves, builds lasting trust, and creates a personalised Style Profile that serves as the foundation for an exceptional Broadway shopping experience.
