Overview
Retail Operations Manager Jobs in Gangnam District, Seoul, South Korea at CHARLES & KEITH GROUP
Title: Retail Operations Manager
Company: CHARLES & KEITH GROUP
Location: Gangnam District, Seoul, South Korea
Company Description
CHARLES & KEITH Group, headquartered in Singapore, manages two leading global fashion brands – CHARLES & KEITH and PEDRO – with over 700 stores and 4,000 employees worldwide. Renowned for its modern designs in footwear, bags, and accessories, the Group aims to empower communities through fashion. Committed to creativity and innovation, it continuously bridges traditional retail with digital experiences to meet the needs of its evolving global customer base. CHARLES & KEITH creates attainable yet aspirational collections for women, while PEDRO offers refined, contemporary styles for men and women to celebrate individual expression.
Role Description This is a senior sales leadership role with full ownership of CHARLES & KEITH SOUTH KOREA Retail channel revenue, profitability, and operational performance, while driving overall sales growth through alignment with the online channel.
(Manager or Senior Manager, depending on experience)
Key Responsibilities
1. Retail Sales & P&L Ownership (Primary Responsibility)
- Full accountability for total Retail store revenue and P&L nationwide (SOUTH KOREA)
- Establish annual/quarterly Retail sales targets and execute growth strategies
- Manage store KPIs (productivity, ASP, ATV, conversion rate, etc.)
- Analyze store-level performance and develop improvement plans for underperforming locations
- Review cost structure and lead profitability improvement initiatives
- Lead new store opening strategies and restructuring of existing stores
- Drive operational efficiency improvements across all stores
2. Online Channel Alignment (Secondary but Integrated)
- Monitor online sales trends and develop synergy strategies with Retail
- Optimize O2O promotions and inventory operations
- Maintain consistency in pricing and promotional policies across channels
- Leverage online data insights to identify and grow offline sales opportunities
3. Inventory & Commercial Performance
- Collaborate with MD and logistics teams to manage optimal inventory levels and stock turn
- Drive focus on bestsellers and improve low-efficiency SKUs
- Ensure inventory health and minimize revenue loss
- Optimize seasonal strategies and sales policies
4. Leadership & Governance
- Oversee performance management of the Retail organization and store managers
- Set KPI-based objectives and conduct performance evaluations
- Build an execution-driven organizational culture
- Support executive reporting and strategic decision-making
Qualifications
- 7+ years of Retail operations experience (multi-store management required)
- Proven experience in P&L ownership and overall sales management
- Track record of improving store productivity and profitability
- Strong data-driven decision-making skills
- Experience leading and managing teams
- Proficiency in both English and Korean
