Overview
Secretary Medical Jobs in New Haven, CT at YALE NEW HAVEN HEALTH
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, as individuals and professionals, every day.
Performs a variety of medical secretary duties in busy multidisciplinary ambulatory medical office. Responsible for managing various task related to the administrative aspects and patient care in ambulatory office. Assist with the administrative management of care for patients including scheduling patient appointments and procedures, registration of patients,, insurance verification, pre-certification for testing and cardiac rehabilitation. Completes end of day reports which includes collecting co-pays. Utilizes strong verbal and written communication skills during telephone contact as well as face to face communications with patients and staff. Updates electronic medical record.
EEO/AA/Disability/Veteran
Responsibilities
1. Manages Epic In baskets and correspondence.
1.1 1. Composes and proofreads documents to ensure proper grammar usage and verifies spelling accuracy . 2. Uses appropriate format in typing materials. Organizes text in a neat, clean, easy-to-read format. 3. Maintains files and databases in EMR and computer 4. Reviews incoming correspondence and responds personally or distributes accordingly to others based upon the nature of the communication, time constraints and other critical factors. Prioritizes all time sensitive materials. 5. Carries out requested tasks in a responsive manner by organizing activities to ensure efficient, cost effective completion within the expected time frame. 6. Assists with data entry and maintenance of departmental reports, statistics and databases. 7. Assists with compiling statistics and preparation of departmental reports. 8. Correctly prioritizes work to meet deadlines.
2. Answers incoming calls, triage and transfer calls as appropriate and relay/documents information n EMR. Schedules appointments and procedures. Escalates callers concerns appropriately.,
2.1 1. Answers phone within three rings identifying self and department on each call; asks the caller’s permission before placing on “hold”. 2. Utilizes appropriate verbal and non-verbal communication when interacting with each person and situations; asks relevant and understandable questions. Medical secretary provides translation and support to non-English speaking patients and visitors utilizing appropriate resources. 3. Immediately relays accurate messages to appropriate staff. 4. Demonstrates good judgement in screening and routing calls. 5. Maintains a courteous demeanor with all interactions providing prompt and accurate information to involved individuals. 6. Responds to patient, visitor and/or staff questions in a professional and cooperative manner. 7. Promptly schedules appointments for patients; completes appropriate paperwork, obtains referrals and insurance verification according to departmental standards. 8. Is attentive and courteous to all callers providing appropriate information in a helpful and professional manner.
3. Maintains patient Epic charts and department logs.
3.1 1. Files, sorts, or stores all material accurately and in a timely manner utilizing the electronic medical record. 2. Maintains complete, accurate records in appropriate order and purges files in accordance with policy to ensure ready …
Title: Secretary Medical
Company: YALE NEW HAVEN HEALTH
Location: New Haven, CT
Category:
