Overview
Store Director – Miami Design Distict Jobs in Miami, FL at CELINE
Title: Store Director – Miami Design Distict
Company: CELINE
Location: Miami, FL
Position
CELINE is a fast-growing French and Leather-Goods Couture House that belongs to LVMH group driven by a new holistic and creative project led by Hedi Slimane, its Artistic, Creative and Image Director.
CELINE’s ambition is to become one of the most iconic luxury brands worldwide.
To make this vision a reality we are looking for enthusiastic, agile, and hardworking personalities who are eager to evolve in a fast-paced environment.
CELINE is currently seeking aStoreDirectorto lead our boutique opening atMiami Design District!The Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.
YOUR IMPACTOrganization:
Maintain a clear and effective store organization (by support functions and product categories)
Communicate on all organizational changes within the store
Recruitment and Induction:
Engage in the recruiting process of staff along with Human Resources and Regional Manager
Provide new staff members with a systematic induction and organize follow-up with knowledge reviews
Maintain a pool of potential candidates
Staff Development and Retention:
Play a key role in team motivation by establishing a real team spirit and teamwork environment
Organize a monthly review of staff on One-to-One basis
Identify individual staff strengths and areas of improvement through the Retail OMR process with the guidance of Human Resources
Evaluate individual staff performance through MPP process
Retain staff by identifying and developing growth potential of individual staff members
Customer Service:
Assist sales associates with various customer service issues: repairs, returns, defective merchandise, dissatisfied customers
Coach and develop the team to maintain the highest degree of customer service every day
Operations:
Use Retail Pro and its inventory management functions
Work with Buyer for OTB and ordering responsibilities
Provide monthly qualitative and quantitative business reports as stipulated by the NY management team
Maintain positive relationship with members of corporate office, regional office, mail office, repair facility and other stores via administering follow-up and paperwork in an accurate and timely fashion
Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan
Manage Stock Associate to maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well
Cycle/Physical inventory requirements must be met as set by NY management
Implements directives from corporate office
Store Appearance:
Adhere to Grooming and Styling standards, lead by example, and enforce the standards within the entire team
Monitor the general appearance of the store: cleanliness, store maintenance, organization and tidiness of sales area and back-of-house
Administration:
Ensure that key documents such as working contracts and invoices are kept in store
Create staff work schedules and ensure appropriate store coverage
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