STORE MANAGER

Overview

STORE MANAGER Jobs in Nairobi County, Kenya at TWYFORD INTERNATIONAL

Title: STORE MANAGER

Company: TWYFORD INTERNATIONAL

Location: Nairobi County, Kenya

Key Responsibilities

• Lead all daily operations of the Twyford showroom, ensuring a premium customer experience that reflects our brand standards.
• Develop and execute sales strategies to achieve and exceed revenue, profitability, and customer satisfaction targets.
• Recruit, train, mentor, and motivate a team of sales consultants and support staff, fostering a culture of excellence and deep product knowledge.
• Implement and maintain high standards of visual merchandising, product display, and showroom cleanliness.
• Build and maintain strong relationships with key clients, architects, contractors, and developers.
• Analyze sales data and market trends to inform inventory planning and commercial decisions.
• Ensure excellent after-sales service, including managing custom orders, delivery coordination, and client feedback.
• Uphold all company policies, procedures, and health & safety standards.

Requirements

• 5+ years of retail management experience within a major, structured building materials or home improvement retail chain.
• Ideal candidates will have benefited from a comprehensive in-house training program and understand best practices in sales processes, customer service, and store operations from a market leader.
• Demonstrated ability to lead, inspire, and develop a sales team. Experience in staff training and performance management is crucial.
• Strong understanding of retail KPIs, sales forecasting, inventory management, and margin control.
• A passion for delivering exceptional service and building long-term client relationships.
• Resilience and the ability to thrive in a new, dynamic international environment. Experience working in or relocating within Africa is beneficial.
• We are targeting established professionals, typically with significant and relevant experience, who combine proven expertise with the energy to build something significant.
• Fluent in English.