Overview
Store Manager Jobs in Shenzhen, Guangdong, China at Zegna
Title: Store Manager
Company: Zegna
Location: Shenzhen, Guangdong, China
As a Zegna Store-In-Charge, you will lead and support all activities to achieve store business objectives whilst acting as a Zegna Ambassador by promoting the values and the ambitions of the brand within the market place. You will be a dynamic and inspiring leader with a genuine customer centric attitude and strong skills in building relationship with Zegna customers, whilst acting with the highest integrity and entrepreneurial attitude across all store operations responsibilities.
Customer Understanding & Engagement
- Develop and maintain solid and trustworthy customers’ relationships
- Collaborate with local Marketing/CRM teams to develop and carry out initiatives developed to activate specific client’s segments and achieve targets
- In partnership with the local Marketing/CRM referent socialize and implement a strong clienteling initiatives aligned with the Zegna Brand Strategy to strengthen customer relationships and increase customer spending;
- Insure the Selling Flow is consistently executing. Act as a role model using storytelling to develop an emotional connection for customers with the brand and promote brand loyalty;
- Act as a Sales Leader, playing a leadership role on the sales floor whilst ensuring the highest level of customer experience;
- Create a welcoming and inclusive environment for all customers by aligning with the Zegna Code of Ethics and holding others accountable to them
Business Development and Sales Management
- Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring stores profitability;
- Build up a network to promote brand awareness and develop business using all relevant data and the benchmarking of competitors;
- Lead the team on the sales floor during daily store activities to optimize team member productivity and make sure additional selling and cross-selling skills are known and mastered;
- Analyse external market trends and store results to formulate business plans and propose new ideas for business development of each product category and MTM initiatives;
- Partner with local Merchandising team providing effective feedback on products and collections to grow the local business
Team Development
- Attract and recruit the best profiles through networking and market scouting. Facilitate the on-boarding plan for every new employee;
- Set challenging goals for the team, identify talents and recognize and reward store best performers;
- Identify in-store training and development needs and coach store team to develop competencies and support their growth
- Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment;
- Motivate and engage the team by maintaining high performance standards providing regular and constructive feedback
- Implement effective solution/resolution for all employees relations issues in collaboration with HR and Area Manager
Brand Presentation
- Ensure the team develop a full product knowledge through specific training on brand pillars and season collection;
- Ensure interior and exterior image of the store is maintained according to VM Company guidelines and collaborate with VM to maximise store product availability;
- Ensure store experience (team grooming, music, video, food and beverage ect.) and store maintenance are up to standards according to Company guidelines;
- Keep up to date on stock situation and proactively work with local merchandising planning teams on stock consolidation and transfers;
Store Operations
- Ensure the store applies compliance requirements to all areas of operational activity: loss; asset protection; inventory control management;
- Ensure consistent and high standards MTM in-store operation to excel in MTM services;
- Meet store operating budget monitoring store expenses with attention to overall cost (ex. shipping, delivery, external alteration, general expenses and personnel costs)
- Assess, monitor and improve store’s alteration standards through managing store customer advisors and tailors;
- Ensure usage of digital services to increase business opportunities and improve customer service.
Requirements:
- Team leadership experience in luxury retail, ideally within menswear or a related high-end fashion segment.
- Strong presentation and communication skills in both English and Mandarin.
- Client-centric and sales-driven, with proven ability to nurture long-term relationships with existing clients while actively pursuing new client acquisition.
- Numerically sensitive and experienced in KPI management, including leading teams to meet or exceed commercial targets and category performance goals.
- An inspiring leader capable of coaching sales staff across varying experience levels and backgrounds to elevate individual and team performance.
