Overview
Store Manager Jobs in HONG KONG SAR, China at Versace
Title: Store Manager
Company: Versace
Location: HONG KONG SAR, China
We are currently looking for a high caliber Store Manager to our growing team in Hong Kong.
WHY WORK FOR VERSACE
Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world’s most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max.
It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.
Business Development:
- Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
- Partner with the Area Manager to maximize sales and margin goals
- Responsible for the sales and KPIs performance of the store
- Partner with the Area Manager to prepare periodic reporting on competitors, product, potential opportunities
- Analyze sell-through and liaise regularly with the different divisions on product availability and market trends to maximize productivity
- Develop business strategies, set achievable goals and targets and implement incentives to help boost sales
Team Management:
- Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities
- Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
- Set achievable goals and targets, and ensure the staff follows Company guidelines and is held accountable for achieving set goals
- Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
- Motivate team to drive results through effective training, accountability and celebrating successes
- Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
- Plan and conduct daily and weekly in-store briefings to motivate the team, set objectives and show how to reach them
- Support with informative and inspiring participation the new staff onboarding experience
- Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information
Client Management:
- Ensure superior customer service standards, through constant follow-up with the team, to deliver the brand experience
- Be a brand ambassador and build relationships with clients. Be an example for the team by engaging in customer interactions
- Encourage team members to focus on what they would like their clients to feel during a brand experience
- Develop and expand customer base by capitalizing on high-profile clientele and sales
- Maintain an active social relationship with clients and community by understanding the needs and changes of the market
CRM:
- Monitor the team on managing their customer database, ensure they take actions to maintain long-term relationships with customers and maximize sales opportunity
- Implement and manage the boutique’s community outreach program to maintain active social relationships with clients
- Support the organization of in-store & promotional events, liaising with merchandising & PR team
Store Management and Operations:
- Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
- Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
- Ensure store presentation and visual merchandising standards are maintained according to company directives and participate in VM set-up
- Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses
- Remain in compliance with operational and company policies and procedures
YOU’LL NEED TO HAVE:
- 3-5 years of experience in luxury retail management as a Store Manager
- Full understanding of specialty retail, including business development, visual merchandising and store operations
- Computer skills to include operation of retail point of sale system, Word, Excel and email
- Strong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market
- Strong team management skills, with the potential to develop people personally and professionally
- Confidence, organization skills, critical thinking and problem-solving skills
- Exceptional verbal and written communication skills
- Ability to thrive within a high-paced environment, multi-task with ease while maintaining a balance of daily responsibilities
- A positive and constructive approach, sales focused with the ability to take ownership
YOU SHOULD BE:
- Be an entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinker
- Be Well connected with a strong ability to engage
- Possess elevated customer service skills; a true fashion expert with a passion for sales
- Possess A positive, outgoing, high-energy personality able to thrive within a high-paced environment
