Overview
STORE MANAGER Jobs in Zurich, Switzerland at ZARA HOME
Title: STORE MANAGER
Company: ZARA HOME
Location: Zurich, Switzerland
As Store Manager of Zara Home Zurich, you are responsible for the overall performance of the store. Acting as a true entrepreneur of your point of sale, you drive commercial activity, lead teams, and ensure visual excellence and a premium customer experience, in full compliance with Zara Home and Inditex standards.
Key Responsibilities
Commercial Leadership & Performance
- Drive sales growth and achieve commercial targets
- Analyze KPIs and implement action plans
- Optimize stock management and merchandise flow
- Ensure alignment between commercial performance and product presentation
Visual Merchandising
- Ensure the implementation and compliance with Zara Home VM standards
- Lead the installation of collections and seasonal changes
- Guarantee an inspiring, consistent, and sales-driven product presentation
- Train and develop teams on VM fundamentals
- Work closely with Visual Merchandiser teams and the Area Manager to adapt guidelines to the local market
Management & Leadership
- Lead, motivate, and develop a high-performing team
- Recruit, train, and support talent development
- Organize schedules while optimizing productivity
- Create a positive, inclusive, and results-oriented work environment
Customer Experience
- Deliver a premium customer experience aligned with the Zara Home universe
- Be present on the shop floor and lead by example
- Handle customer complaints professionally with a solution-oriented approach
- Drive customer loyalty and satisfaction
Operational Management
- Ensure compliance with internal procedures, safety standards, and local regulations
- Guarantee the overall store standards (organization, cleanliness, and presentation)
- Oversee inventories and loss prevention
- Work closely with the Area Manager and support teams
Profile Required
- Proven experience as a Store Manager in retail
- Strong product sensitivity and aesthetic awareness (home & décor environment)
- Natural leadership skills with the ability to engage and unite teams
- Excellent analytical skills with a strong business mindset
- High level of autonomy, reactivity, and ability to manage priorities
- Very good command of German and English
- Flexible availability (weekends and peak activity periods)
