Overview
Store Manager: Sugarfina Jobs in Miami, FL at Leap
Title: Store Manager: Sugarfina
Company: Leap
Location: Miami, FL
Our store teams are the heart of ! We are looking for an innovative and engaging Store Leader for boutique located inBrickell City Centre, Miami. This leader will build dynamic store teams to create exceptional customer experiences and drive store performance to achieve business goals.
The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees and many more.
What We’re Looking For:
Influence and inspire a team to create memorable in store experiences and foster a positive environment
Ideate, create and execute action plans to drive sales and client engagement
Recruit top talent for all positions in store; Sales Associates and Sales Supervisors
Ensure store standards are maintained by delegating tasks amongst ; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)
Curate and execute fruitful in store activations and support with new store openings as needed
Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
Build out team schedule while managing payroll effectively
Keep an agile work schedule to support business needs; including days, nights, weekends, holidays; must work 40hrs/week
2+ years of direct management experience
3+ years of customer service and/or retail experience; background in similar category preferred
Must be at least 18+ years of age
Maintain an active floor presence, including standing + walking for extended periods of time
Comfortability using a ladder and lifting a maximum of 50lbs
Who YOU Are:
People Leader- Effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders. Strategically delegates tasks to team members to build capabilities and maximize productivity
Customer Obsessed/Hospitality Driven- Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills
Adaptable & Entrepreneurial – Navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve
Collaborator- Actively seeks and provides feedback, thrives on building relationships and working with teams.
Professional- Punctual & reliable. Proven ability to handle customer inquiries, complaints, and requests with professionalism and empathy
Brand Advocate/Category Expert- Exhibits strong product knowledge and the ability to provide accurate and helpful information to customers
Detail Oriented- Operates with high efficiency and effectiveness, consistently produces polished and quality work
Measures of Success:
Employee Retention Rate: Ability to hire, develop, and promote team members
Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
Clienteling: Client Outreach, Networking NPS (net promoter score)
Ability to accomplish tasks + meet deadlines effectively
Leap Perks:
Unlimited PTO (blackout periods apply)
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